NovelaCakes has a simple, but firm cancellation policy. Due to the tedious, handcrafted nature of our products, we are unable to provide refunds & No Cancellations. We appreciate your understanding as there are no exceptions to our cancellation policy at any time or for any reason. Please do not call us to ask for an exception to our policy.

Our products may contain or come into contact with milk, wheat, nuts, soy and other allergens. You agree to notify your guests of the risk and will not hol

Details and graphic designs are customized with high quality resolutions

For customize toppers - requires approval prior to ordering & is available for customer who discussed placing order. Under options select “custom” add the character preference.

1 week notice. Contact Novelacakes before placing order